Air India will have ‘structural tailwinds’ in FY27; plans international expansion: CCO

Key Highlights

• Emphasising that product alone will not determine FY27 for Air India, Aggarwal said the differentiating factors will be reliability of the schedule, on-time performance and the way it handles disruptions.
• FY27 is not about recovery and it is about acceleration, he said and added that the year would be about returning to the growth trajectory that has defined Air India since privatisation.
• “In FY26, there was a surge in disruptions, misconnections, and flight changes which has dented the confidence of customers, especially corporate clients who measure airlines by such reliability and it is critical that we rebuild this confidence,” he said in a message to the staff on Friday.
• According to him, seamless connectivity is equally critical but extended flight times due to airspace constraints have significantly increased misconnection risk.
• “Proactive connection management – before disruption, not after – must remain a priority for all of us by identifying risks before they materialise and going the extra mile for the customers when they do,” he said.