Alaska's court system built an AI chatbot. It didn't go smoothly.

Key Highlights

• Alaska's court system has been working on the Alaska Virtual Assistant (AVA) for over a year.
• The chatbot aims to help users navigate probate processes.
• The project has faced delays and issues due to inaccuracies in the chatbot's responses.
• Misleading information from the chatbot has complicated the probate process for residents.
• The initiative was intended to improve access to justice.