Companies

CCPA fines Zepto for hidden fees and tricky online checkout designs

December 5, 2025

News CCPA fines Zepto for hidden fees and tricky online checkout designs Dhirendra Kumar 7 min read 05 Dec 2025, 05:00 pm IST The Central Consumer Protection Authority said Zepto's practices violated multiple provisions of the Consumer Protection Act, 2019. Summary The Central Consumer Protection Authority (CCPA) has fined Zepto ₹700,000 for using dark patterns and misleading pricing practices, which violate the consumer protection law. The platform's drip pricing and basket sneaking tactics misled consumers about final costs.

Credit: Livemint

Key Highlights

Gift this article This is a Mint Premium article gifted to you.
Subscribe to enjoy similar stories.
Subscribe now New Delhi: India’s top consumer watchdog has imposed a penalty of ₹700,000 on quick commerce platform Zepto for using ‘dark patterns’ and misleading price disclosures, including drip pricing and basket sneaking.
The Central Consumer Protection Authority (CCPA) said Zepto's practices violated multiple provisions of the Consumer Protection Act, 2019.
Mint has reviewed a copy of the final order.

Sources

CCPA fines Zepto for hidden fees and tricky online checkout designs

This quick summary is automatically generated using AI based on reports from multiple news sources. The content has not been reviewed or verified by humans. For complete details, accuracy, and context, please refer to the original published articles.

CCPA fines Zepto for hidden fees and tricky online checkout designs

Key Highlights

Sources

Related Stories

Why Saks collapsed while the rest of luxury retail is growing

Esports Team Ninjas in Pyjamas Mines $14 Million in Bitcoin as Operation Expands

McKinsey to hire Liberal Arts candidates! Consulting giant looks for creativity potential amid growing AI adoption