EXL plans two new centres in Tier 2/3 cities in India;...

Key Highlights

• “From an infrastructure standpoint, we do think that going to the tier 2/3 cities in India will be important for us, so we’ve identified a shortlist of a couple of cities where we want to be able to build new infrastructure and to offer services to our clients from those locations,” he said.
• Typically, new centres such as these target 500-100 FTEs (Full-Time Equivalents) in terms of capacity, so “meaningful size and scale” can attract management and leadership talent and be able to serve multiple clients.
• “Today, in total we have close to about 45,000 employees in India out of nearly 63,000 employees globally now,” he said.
• Kapoor said he expects both the centres to be up and running this year.
• “We’ve already identified the locations, and started to build out the plans for that and we’ve identified clients that we are going to be moving into those locations,” he said.