Indian Clarity

Light. Truth. Clarity.

Loading ad...
India

Justice delayed: consumers caught in a web of systemic inconsistencies

Published - December 21, 2025 08:18 pm IST - New Delhi A response by the Ministry of Consumer Affairs, Food and Public Distribution in Parliament shows that as of January 30, 2024, a total of 5.43 lakh consumer complaints were pending. | Photo Credit: Reuters For many wronged consumers across India, the promise of “speedy justice” enshrined in law remains distant. Consumer courts, conceived as accessible and inexpensive forums for ordinary citizens, have increasingly become arenas of prolonged litigation.

Justice delayed: consumers caught in a web of systemic inconsistencies

Credit: Thehindu

Key Highlights

  • That reality unfolds in the life of 60-year-old Ashok (name changed), whose consumer dispute has been pending for nearly a decade.
  • At 4 a. m., the small paint factory owner locks his home in Panchkula, Chandigarh, and takes the long road to Delhi.
  • By the time he reaches the National Consumer Disputes Redressal Commission (NCDRC) in the heart of the national capital around 11 a. m., he has already spent seven exhausting hours in transit.
  • Mr.
  • Ashok’s case relates to an insurance claim arising out of a fire incident that gutted his small paint factory in 2015.
Loading ad...

Sources

  1. Justice delayed: consumers caught in a web of systemic inconsistencies

This quick summary is automatically generated using AI based on reports from multiple news sources. The content has not been reviewed or verified by humans. For complete details, accuracy, and context, please refer to the original published articles.

Related Stories

Loading ad...