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NORKA Roots helpdesk receives 381 calls in hours after Israel-Iran conflict escalates

News DeskLast Updated: 01 March 2026, 05:04 PM ISTShare The primary aim of the helpdesk is to disseminate verified information received from the Central and state governments and to coordinate assistance in the event of emergencies A departure road of of the Dubai International Airport lies deserted after its closure in Dubai, United Arab Emirates, Sunday, March 1, 2026 (Photo: AP/PTI)Thiruvananthapuram: A 24-hour special helpdesk set up by NORKA Roots in the wake of the Israel-Iran conflict has received 381 calls as of 11.30am on Sunday, officials said. The facility was established following directions from the Chief Minister’s Office (CMO) to assist Non-Resident Keralites (NRKs) and their families amid escalating tensions in the region. According to a statement from the CMO, 137 of the calls originated from abroad, while 244 were made from within India.

NORKA Roots helpdesk receives 381 calls in hours after Israel-Iran conflict escalates

Credit: Mathrubhumi

Key Highlights

  • Most enquiries were related to the status of flight services, cancellations, travel advisories and safety instructions.
  • Callers also sought information regarding the possibility of evacuation from Gulf countries and the safety of onward travel.
  • Officials said those who contacted the helpdesk from overseas confirmed they were safe but voiced concern over the ongoing conflict and continuing attacks in the region.
  • The primary aim of the helpdesk is to disseminate verified information received from the Central and state governments and to coordinate assistance in the event of emergencies.
  • All calls have been formally logged and documented for follow-up action, the CMO added.
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Sources

  1. NORKA Roots helpdesk receives 381 calls in hours after Israel-Iran conflict escalates

This quick summary is automatically generated using AI based on reports from multiple news sources. The content has not been reviewed or verified by humans. For complete details, accuracy, and context, please refer to the original published articles.

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