Key Highlights
- What we don’t often see is a company employee showing up in those threads to respond in real time, explain design choices, and acknowledge what needs fixing.
- That’s exactly what’s happening right now in r/remarkabletablet.
- A user posting under u/Vegardfromremarkable, who identifies himself as part of reMarkable’s customer care team, has been actively engaging with reMarkable tablet users, and I find this super laudable and interesting.
- A rare move in a quiet marketKaitlyn Cimino / Android AuthorityVegard first introduced himself a few weeks ago, positioning his role as a listener and conduit rather than an official spokesperson.
- Early on, his replies focused on gathering general feedback, acknowledging long-standing feature requests, and clarifying how users could best route issues back to the company.
