Key Highlights
- We’d like to hear from people in England who have been asked to only book a GP appointment via an online formFrom 1 October 2025, GP practices in England have been required to keep their online consultation tool open for the duration of core hours, mostly for non-urgent appointment requests, medication queries and admin requests.
- They are still required to arrange appointments in person and over the phone. However, some patients have found that they are being asked to only book appointments via online forms.
- If you have had a similar experience, please get in touch. We will get in contact with you if we wish to take your submission further. Share your experienceTell us about it in the form below.
- Please share your story if you are 18 or over, anonymously if you wish.
- For more information please see our terms of service and privacy policy. Tell us hereYour responses, which can be anonymous, are secure as the form is encrypted and only the Guardian has access to your contributions.
