India

Udaipur Leela Palace fined Rs 10 lakh for staff entering occupied room with master key

January 9, 2026

Udaipur Leela Palace fined Rs 10 lakh for staff entering occupied room with master key A Chennai consumer court ordered The Leela Palace, Udaipur, to pay Rs 10 lakh compensation after holding the hotel guilty of privacy violation and service deficiency, following unlawful room entry by housekeeping staff. AdvertisementConsumer court orders Leela Palace Udaipur to pay Rs 10 lakh after Housekeeping entered occupied room using master key. India Today News DeskUPDATED: Jan 9, 2026 11:34 ISTThe District Consumer Disputes Redressal Commission, Chennai (North), directed The Leela Palace Udaipur to pay Rs 10 lakh as compensation to a Chennai-based couple, holding the hotel guilty of deficiency in service and violation of privacy by its housekeeping staff, reports stated. The order followed a complaint filed by a Chennai-based advocate who had booked a one-day stay at the hotel on January 26, 2025, at a cost of Rs 55,500. advertisementThe complainant alleged that a housekeeping staff member entered their occupied room using a master key while she and her husband were inside the washroom. Despite the couple shouting “no service,” the staff member allegedly entered and peeped through a broken washroom door, causing mental distress, the Hindu reported. The couple said they immediately reported the incident to the hotel reception but did not receive a prompt or appropriate response.

Consumer court orders Leela Palace Udaipur to pay Rs 10 lakh after Housekeeping entered occupied room using master key

Credit: Indiatoday

Key Highlights

The incident occurred during their stay in a “Grand Room with Lake View” at the luxury property located near Lake Pichola, according to a report by Bar and Bench. WHAT THE COMMISSION SAIDIn its ruling, the Commission held that allowing staff to enter an occupied room amounted to a serious deficiency in service and an invasion of guest privacy.
It observed that internal standard operating procedures cannot override a guest’s fundamental right to privacy and safety.
The Commission noted that the staff member entered the room within less than a minute of ringing the doorbell, calling the action unreasonable, particularly when the washroom was in use. The Commission also directed the hotel to refund the room tariff of Rs 55,000 with nine per cent annual interest from January 26, 2025, until realisation, and to pay Rs 10,000 towards litigation costs.
The total amount was ordered to be paid within two months.
The complaint was filed against Schloss Udaipur Private Limited, which operates the hotel. Rejecting the hotel’s defence that there was no “Do Not Disturb” sign displayed and that the staff followed internal procedures, the Commission said the staff should have verified the guests’ presence with the reception instead of entering the room.

Sources

Udaipur Leela Palace fined Rs 10 lakh for staff entering occupied room with master key

This quick summary is automatically generated using AI based on reports from multiple news sources. The content has not been reviewed or verified by humans. For complete details, accuracy, and context, please refer to the original published articles.

Udaipur Leela Palace fined Rs 10 lakh for staff entering occupied room with master key

Key Highlights

Sources

Related Stories

BSP to contest all elections alone, including 2027 UP Assembly polls:...

Cold conditions, pollution increase risk of preterm births, warn doctors

Russia Moves to Bypass Sanctions to Keep Indian Oil Flows Intact